9/12/2025
At Noor Mahal Hair Oil, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, our Refund & Return Policy makes it easy to resolve any issues.
1. Returns
- Products can be returned within 7 days of delivery if they are unused, unopened, and in original packaging.
- Items that are opened, used, or damaged due to customer mishandling cannot be returned.
- To start a return, please contact us with your order number and reason for return.
2. Refunds
- Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7–14 business days.
- Shipping charges (if any) are non-refundable.
3. Exchanges
- We only replace items if they are defective or damaged during delivery.
- If you need an exchange for the same product, contact us within 48 hours of receiving your order.
4. Non-Returnable Items
- Opened or used products.
- Discounted or sale items.
- Gift cards or promotional products.
5. Shipping for Returns
- Customers are responsible for paying shipping costs for returning items (unless the product was defective or wrong item was sent).
- We recommend using a trackable shipping service to ensure safe return.
6. Contact Us
For any questions about returns or refunds, please reach out to us:
📧 Email: info@noormahal.store
📞 Phone: +923269444752
🏢 Address: lawyer colony Peermahal District Toba Tek Singh